api500 FAQ
Users of api500 ask questions across several themes: how to set up and secure an account, how deposits and withdrawals work, what games we offer and how they differ, what we require for identity verification, and what to do if a transaction stalls. This page answers the most common queries to help you get started quickly.
Our FAQ covers account registration, password recovery, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction fees, game categories, identity verification documents, and troubleshooting steps. If your question is not listed here, our support team responds in English during business hours through in-app messaging and email.
For detailed rules on gameplay, bonus terms, or account restrictions, please review our Terms and ConditionsFor information on how we collect and use your personal data, see our Privacy PolicyOur Legal Notice outlines the jurisdiction-restricted nature of our services: we operate only where local law permits, and you are responsible for verifying compliance in your region.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and gameplaylive-dealer tables, slots, sports betting, esports markets
- Security and dataaccount protection, data handling, support availability
Select a question below to see the answer. If you do not find what you need, our support team is available in English during business hours.
Account and registration
On the api500 login page, tap Forgot Password. Enter the email address linked to your account. We will send a password reset link to that email within a few minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm it. You can then log in with your new password on any device. If you do not receive the email, check your spam folder or wait a few minutes and request another reset. If the issue persists, contact our support team via in-app messaging; they will verify your identity and help you regain access to your account.
KYC (Know Your Customer) verification requires two documents: a valid government-issued ID (passport, national ID card, or driver's license) and a recent selfie. Use your device camera to upload a clear photo of the front and back of your ID and a photo of your face. The image must show your full face and match the ID photo. Verification typically completes within one to two business hours. Once approved, you can deposit and withdraw. If your documents are rejected, we will explain why and allow you to resubmit. Contact our support team if you have questions about acceptable ID types in your region.
We protect your account data using encryption (HTTPS) and secure server practices. Your password is never stored in plain text; it is hashed and cannot be recovered even by our staff. Your payment method details (DANA account number, e-wallet ID, bank account) are encrypted and stored separately from your login credentials. We do not share your personal information with third parties except payment processors required to complete your transactions. For full details on data collection, storage, and your rights, see our Privacy PolicyYour account data is retained as long as your account is active; you can request deletion by contacting our support team.
Payments and transactions
Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment carry no api500 fee; your e-wallet or bank may charge a small transfer fee (typically 0–non-specific info depending on your provider). Bank virtual account deposits (online payment, e-wallet, mobile banking, local payment) are free. Withdrawals to the same account or payment method used for deposit are free. If you withdraw to a different account, a small processing fee may apply (details visible at checkout). We aim to process withdrawals within one to two business hours on business days; Idul Fitri and Idul Adha holidays may add delays. Check your account Transactions page to view all fees for your specific method.
Live-dealer tables feature a real human dealer and a live video stream. You see the table, cards, or wheel in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. Interaction is minimal (you place bets via buttons), but the social experience is more immersive. Slots are automated games with reels, animations, and instant outcomes. Games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots are faster-paced and require no strategy. Both are available on api500 on Android, iOS, and desktop. Check our game library for full rules and payout information for each title.
Incomplete transactions are rare. If a deposit does not credit within one hour, check your payment app (online payment, e-wallet, mobile banking, local payment, online payment) or bank account to confirm the payment was sent. If the payment was deducted from your account but did not arrive at api500, contact your payment provider's support first (they handle the transfer). If your payment provider confirms the transfer was successful, contact our support team via in-app messaging with your transaction reference number. We investigate and credit your account if the funds are confirmed. For withdrawals under review longer than two business hours, contact support with your withdrawal request ID. We prioritize investigation of stalled transactions during business hours.
We offer a new-account welcome package to eligible users. Details and terms are shown during registration and in your account Promotions page after signup. Welcome offers vary by region and are subject to verification (KYC completion) and wagering conditions. We do not advertise fixed bonus amounts publicly; instead, review the specific offer in your account before claiming. All promotional offers are subject to our Terms and Conditions. If you have questions about your eligibility or the conditions of your offer, contact our support team. Offers are available only where local law permits.
Games and gameplay
On the api500 login page, tap Forgot Password. Enter the email address linked to your account. We will send a password reset link to that email within a few minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm it. You can then log in with your new password on any device. If you do not receive the email, check your spam folder or wait a few minutes and request another reset. If the issue persists, contact our support team via in-app messaging; they will verify your identity and help you regain access to your account.
Security and support
Our support team handles English-language inquiries. You can reach us via in-app messaging or email during business hours (Monday–Friday). Common issues such as password reset, payment troubleshooting, and KYC questions are answered quickly. For urgent account access issues, use the in-app contact button; we prioritize those requests. Response times vary by volume but typically occur within a few hours during business hours. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), responses may be slower. Check your account Transactions and Promotions pages for self-service answers to common questions.
Deposits via e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet) and mobile banking carry no api500 fee; your e-wallet or bank may charge a small transfer fee (typically 0–non-specific info depending on your provider). Bank virtual account deposits (local payment, online payment, e-wallet, mobile banking) are free. Withdrawals to the same account or payment method used for deposit are free. If you withdraw to a different account, a small processing fee may apply (details visible at checkout). We aim to process withdrawals within one to two business hours on business days; Idul Fitri and Idul Adha holidays may add delays. Check your account Transactions page to view all fees for your specific method.
Live-dealer tables feature a real human dealer and a live video stream. You see the table, cards, or wheel in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. Interaction is minimal (you place bets via buttons), but the social experience is more immersive. Slots are automated games with reels, animations, and instant outcomes. Games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots are faster-paced and require no strategy. Both are available on api500 on Android, iOS, and desktop. Check our game library for full rules and payout information for each title.
We offer a new-account welcome package to eligible users. Details and terms are shown during registration and in your account Promotions page after signup. Welcome offers vary by region and are subject to verification (KYC completion) and wagering conditions. We do not advertise fixed bonus amounts publicly; instead, review the specific offer in your account before claiming. All promotional offers are subject to our Terms and Conditions. If you have questions about your eligibility or the conditions of your offer, contact our support team. Offers are available only where local law permits.
We protect your account data using encryption (HTTPS) and secure server practices. Your password is never stored in plain text; it is hashed and cannot be recovered even by our staff. Your payment method details (local payment account number, online payment ID, bank account) are encrypted and stored separately from your login credentials. We do not share your personal information with third parties except payment processors required to complete your transactions. For full details on data collection, storage, and your rights, see our Privacy PolicyYour account data is retained as long as your account is active; you can request deletion by contacting our support team.
Our support team handles English-language inquiries. You can reach us via in-app messaging or email during business hours (Monday–Friday). Common issues such as password reset, payment troubleshooting, and KYC questions are answered quickly. For urgent account access issues, use the in-app contact button; we prioritize those requests. Response times vary by volume but typically occur within a few hours during business hours. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), responses may be slower. Check your account Transactions and Promotions pages for self-service answers to common questions.
KYC (Know Your Customer) verification requires two documents: a valid government-issued ID (passport, national ID card, or driver's license) and a recent selfie. Use your device camera to upload a clear photo of the front and back of your ID and a photo of your face. The image must show your full face and match the ID photo. Verification typically completes within one to two business hours. Once approved, you can deposit and withdraw. If your documents are rejected, we will explain why and allow you to resubmit. Contact our support team if you have questions about acceptable ID types in your region.
Incomplete transactions are rare. If a deposit does not credit within one hour, check your payment app (e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account to confirm the payment was sent. If the payment was deducted from your account but did not arrive at api500, contact your payment provider's support first (they handle the transfer). If your payment provider confirms the transfer was successful, contact our support team via in-app messaging with your transaction reference number. We investigate and credit your account if the funds are confirmed. For withdrawals under review longer than two business hours, contact support with your withdrawal request ID. We prioritize investigation of stalled transactions during business hours.